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Vacancy
Customer Service Representative
Purpose of the role
Resinex is a PAN-European distribution company with a leading position in the plastics and rubbers distribution market in the whole of Europe and Turkey. Resinex grew from a local Belgian team to an international group, not only by constantly seeking opportunities, but also by investing in its people. Resinex is part of Ravago, a leading international player within recycling and distribution of plastics, rubber and chemicals.
Requirements
- Minimum Bachelor degree or relevant experience
- Good knowledge of Dutch, English and French, other languages are a plus
- Good knowledge MS Office
- You are a team player, well organized and communicative
- Self-confident, cooperative and solution-oriented skills are inherent to your personality
- Working efficiently under pressure is not a problem
- Accurate
Principal responsibilities
- Processing incoming orders and ensure the appropriate delivery of the goods
- Checking the validity of the pricing and credit conditions
- Executing and following up on the commercial and administrative tasks related to the account managers’ portfolio
- Being aware of and apply the Supply Chain procedures
- Proactively seeking for additional sales at existing or developmental customers
- Following up sample deliveries
- Providing active support to RMM’s to elaborate accurate sales forecasts
- Comforting/reinforcing the company’s image in terms of customer service
- Contributing to the in-depth knowledge of customers through your regular contacts
- Back up and train your colleagues